Frequently Asked Questions
Answers about quotations, payments, delivery, stock, sharing, and product videos.
Last updated: 25 August 2026
Can I buy or pay for fireworks directly on this website?
No. This website is a digital catalogue and quotation-request facility only. It does not accept online payments or complete an online sale. Staff review and any later payment or fulfilment arrangements happen separately through direct contact.
Does generating a quotation confirm my order?
No. It creates a provisional quotation request only. Product availability, final price, applicable requirements, serviceability and fulfilment require direct staff review.
How are payment and fulfilment confirmed?
Payment and fulfilment instructions are provided only after staff review of availability, final price, applicable requirements and serviceability. The website itself does not process payment.
How do I send my quotation?
Use Share Quotation PDF to open your device share menu, or use Send Reference on WhatsApp to open the official store chat with the reference already included. You can also download the PDF and attach it manually.
Why do I receive a quotation reference?
The reference helps you and the store identify the same saved quotation without placing the full product list inside the QR code or WhatsApp message.
When do I make payment?
Payment details are shared through WhatsApp only after staff review and confirmation. The website has no online payment gateway.
Where is fulfilment available?
Serviceability, collection or delivery options, charges and timing are reviewed directly for the customer's location, applicable requirements and product eligibility. The website does not promise automatic or unrestricted delivery.
Are all products always available?
No. Stock can change between browsing and staff confirmation. The final availability is confirmed by the store.
What does SOLD OUT mean?
The latest catalogue data shows that the product is currently unavailable. You can still view its details and, where available, choose a suggested alternative.
Can I change quantities?
Yes. Change quantities in your cart before requesting a quotation. You can also use Edit Quotation from a generated quotation to restore and revise the saved selection.
Can I contact the store directly?
Yes. Use the telephone, WhatsApp, email, or Maps links provided in the website footer.
How do product videos work?
Gallery thumbnails are shown first. The privacy-enhanced YouTube player loads only after you press Play on a video.
Why does Share Quotation PDF not automatically open the store WhatsApp?
Browsers cannot reliably attach a local PDF, preselect a WhatsApp contact, and include a message in one action. Share Quotation PDF opens the native share menu; Send Reference on WhatsApp separately opens the official store chat.
How is my information used?
Cart contents stay in your browser. Quotation product selections are sent to the quotation service, and optional feedback or contact details are used to review or respond to your message. See the Privacy Policy for details.